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      3. General

      I have an unknown error message on my login screen which blocks me from using my account. What should I do?

      Here are the general steps to isolate your issue:

      1. Clear the cache and cookies on your web browser.
      2. Try from another web browser.
      3. Disable your VPN / firewall.
      4. Use another device / network unrelated to your work computer.
      5. Contact the support at support@viridios.ai with a screenshot or video of the issue.